Voice AI can slip up when it guesses order details or misunderstands requests,...

https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification