Users aren't looking for technical magic—they just want to get their coffee or...

https://www.red-bookmarks.win/consumers-don-t-just-want-convenience-anymore-they-expect-it-as-the-baseline

Users aren't looking for technical magic—they just want to get their coffee or groceries without hitting a wall. If one-click ordering works, it feels like a basic requirement. When real-time tracking glitches, it feels like a total failure