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A cannabis CRM can improve service and retention, but it also concentrates valuable customer information in one place

Multi-location growth creates a tension between central control and local responsibility. Owners want consistent catalogs, permissions, reports, and procedures, while store managers need enough flexibility to solve daily problems quickly

Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction

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A refund changes money, a void changes transaction status, and a physical return changes custody of a product. These events may happen together, but they are not interchangeable

Moving a dispensary to a new POS is a records project before it is a software project. A useful migration preserves the link between products, packages, transactions, and licenses while leaving unnecessary clutter behind

An audit trail connects a business event to the user, time, reason, and resulting record. For dispensaries, useful audit history can cover sales, refunds, discounts, inventory adjustments, permission changes, price edits, and administrative actions

Returns and voids look similar to customers but create different accounting and inventory consequences. A void typically cancels or reverses a transaction state, while a return may involve money, product disposition, inventory status, and reporting