Mobile AI voice agents let customers speak naturally instead of navigating IVR...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents let customers speak naturally instead of navigating IVR menus or chatbot scripts. They handle routine requests and pass complex cases to a person. Gartner forecast conversational AI could save contact centers $80B in labor by 2026.