In 2026, AI customer service platforms aren't about replacing agents—they’re...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

In 2026, AI customer service platforms aren't about replacing agents—they’re about assisting them. Real teams are seeing up to 70% of routine questions handled within a week, cutting costs from $3 to under 50 cents per interaction