AI voice agents are improving phone support by reducing end-to-end latency,...

https://kilo-wiki.win/index.php/Why_Voice_Automation_Delivers_Bigger_Operational_Gains_Than_Chat

AI voice agents are improving phone support by reducing end-to-end latency, making conversations feel more natural and responsive. Features like barge-in let callers interrupt the agent smoothly, speeding up issue resolution